MadCap Software Opens Austin Office to Expand Support for the More Than 18,000 Companies Worldwide Using its Products

By STS News Desk On Aug 22, 2018

MadCap Software is recruiting technical, sales and service professionals to increase support for US East Coast and European users of its multi-channel content development, delivery and management solutions

MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio, today announced that it is opening an office in Austin, TX to support its rapidly growing customer base worldwide. The company is actively recruiting technical experts for research and development (R&D) along with sales and customer support professionals. The move will increase pre- and post-sales support for customers across Europe, eastern Canada, and central and eastern regions in the United States, who represent nearly 70% of MadCap’s customers.

More than 18,000 companies worldwide rely on MadCap Software’s desktop and cloud-based solutions to create, review and deliver technical, medical and policy documentation across multiple channels. Over the last 12 months, the company has seen double-digit growth in European sales alone, and Europe now accounts for more than 25% of MadCap’s overall business, making it the second largest market next to the US.

“We recognize that our success is directly linked to the success of customers using our products to deliver the state-of-the-art content that is critical to their businesses. And because great customer support is just as important as great software, we have made extensive investments in building both cutting-edge solutions and extremely knowledgeable sales and technical support teams to give users the tools and expertise they need to succeed,” said Anthony Olivier, MadCap founder and CEO. “The addition of our Austin office builds on this commitment and our reputation for having the best support in the industry. Together our Austin and La Jolla teams will enable us to more effectively serve customers around the world using our products as we continue raising the bar on quality service, support and technology.”

The Austin office expansion is being led by Taunya Conte, MadCap chief financial officer (CFO), who has relocated from the company’s California headquarters. As a 12-year veteran at MadCap, she will be instrumental in recruiting and onboarding the Austin team, as well as implementing the business practices around creating a superior experience for customers and employees, which have been central to the company’s strong success. MadCap has been profitable since the first month the company introduced its cornerstone MadCap Flare software in 2006, and it has continued to grow organically with no outside funding since.

“The strength of our team has been central to driving the customer demand and loyalty that have enabled our rapid growth and profitability, and it’s a top priority to maintain our team culture even as we expand,” said MadCap CFO Taunya Conte. “Austin is a natural choice for our new office—with a culturally rich, vibrant community; strong university presence; and active lifestyle that are very similar to the San Diego region where our headquarters is based. We look forward to building the Austin team and continuing our tradition of providing growth opportunities that benefit both our employees and customers.”