Customer Contact Week’s (CCW) 2022 Excellence Awards names Invoca a finalist for Cloud-Based CX Solution of the Year, honoring SaaS solutions that help practitioners achieve their goal of frictionless, end-to-end experiences
Invoca, the leader in conversation intelligence for revenue teams, has been selected as a finalist in the Cloud-Based CX Solution of the Year by Customer Contact Week (CCW), the world’s largest customer contact event series. Each year, the CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. This year’s nominees were reviewed by a judging panel of nearly 30 professionals across industries, including technology, retail, financial services and more.
CCW recognizes Invoca as a provider that facilitates seamless customer engagement within their preferred channel at their convenience. The Cloud-Based CX Solution of the Year category awards a SaaS solution that helps practitioners achieve their goal of a frictionless, end-to-end experience. Winners are evaluated based on their ability to drive client success via synchronizing multiple channels into a customer-centric experience, reducing customer friction, and driving first contact resolution which results in broader contact center KPI improvements (CSAT, NPS, CES).
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“We’re honored to be selected as a finalist for the Cloud-Based CX Solution of the Year by CCW”, said Gregg Johnson, CEO of Invoca. “This recognition further validates our breakout year of record growth, our cemented position as the clear market leader in conversation intelligence, and our strong commitment to our customers’ success.”
Delegates attending CCW Vegas from June 20-23, 2022, are invited to learn more by attending in-person activities:
- Join the Think Tank, an industry-specific, scenario-based, interactive peer-to-peer discussion led by expert executives Mark Roblez, Director of Call Center Operations at MoneySolver, and Tom Phillips, Sr. Product Marketing Manager at Invoca on Thursday, June 23 from 1:45 PM – 2:30 PM PT.
- Visit Invoca’s booth #827 to learn more about Invoca’s leading AI-powered conversation intelligence.
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From marketing and sales to eCommerce and customer experience, Invoca enables revenue teams to create better buying experiences, drive more leads, and increase revenue. With Invoca, customers are able to automatically QA 100% of customer calls and personalize customer conversations with real-time caller intent. Invoca was named a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report and the company received the top score possible in 13 of 24 criteria, including product and technology innovation roadmap, ease of use, market approach and performance, and integrations.
Invoca’s customer base spans leading B2C brands in considered purchase industries, including automotive, real estate, financial services, telecommunications, insurance, healthcare, retail, and home services industries. With Invoca, these businesses can track pre-call website interactions to uncover digital intent — such as the product interest, shopping cart contents, and search keywords — and use that data to optimize call routing, provide contextual data to agents to improve call handling efficiency, and improve digital self-service with analytics on why and when consumers call for assistance.
