Innovis customers can now use FailSafe through Salesforce to identify suspicious behavior in consumer transactions and help improve user experience
Innovis announced it has launched FailSafe on Salesforce AppExchange, providing customers an enhanced user experience when verifying the presence of a true consumer in an interaction. FailSafe being listed on the AppExchange allows Innovis customers to quickly perform necessary identity checks right from within a consumer’s contact record, automating more of the customer service workflow.
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“AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
FailSafe
FailSafe can be used in a variety of digital customer experiences, such as website, mobile app or IVR, and through its many layers, including behavioral-based indicators and phone hijacking detection, has proven effective in mitigating fraud while also providing a simple verification process for good consumers to complete.
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Comments on the News
- “This integration expands the reach of our mutual customers into the growing digital banking sector, providing them with tools to help verify the presence of a consumer in a transaction,” said Innovis President, Bruce Nixon.
- “FailSafe is a welcome addition to AppExchange, as it powers digital transformation for customers by offering a verification solution that can be used in many different types of consumer interactions,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
