Holiday Gifting Can Significantly Boost Customer Loyalty, According to Snappy’s Annual Gifting Report

65% of Loyalty Program Members Want To Receive Holiday Gifts From Brands

Snappy’s 2024 Holiday Gifting Report reveals that holiday gifting has the potential to play a crucial role in building customer loyalty. According to the report, 65% of customer loyalty program members expressed a desire to receive holiday gifts from the brands they support, underscoring the growing importance of holiday gifting as a key driver of ongoing customer engagement and brand loyalty.

The Holiday Gifting Report also found that more than half of all respondents (52%) believe receiving a holiday gift from a brand significantly increases their loyalty, with an additional 38% reporting a somewhat increased sense of loyalty. Together, these findings indicate that 90% of loyalty program members feel more positively about a brand when they receive a holiday gift, suggesting that gifting is an important strategy for brands seeking to deepen connections with their customers.

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More Key Findings From The Holiday Gifting Report:

• 57% of consumers are members of at least one customer loyalty program, with the majority participating in multiple programs. Of these, 50% are members of 3-5 loyalty programs, highlighting the competitive nature of maintaining brand loyalty.
• Despite their participation in membership programs, only 42% of loyalty members have ever received a holiday gift from a brand, indicating a missed opportunity for brands to engage with and recognize their most loyal customers.

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Holiday Gifting as a Strategic Opportunity

Holiday gifting allows brands to differentiate themselves in an increasingly crowded loyalty landscape. As the survey results suggest, companies that integrate strategic holiday gifting into their customer loyalty strategy can build stronger relationships, enhance retention, boost customer lifetime value, and create brand advocates.