SalesTech Star

Drift Expands Beyond Conversational Marketing

Market leader launches Revenue Acceleration category to help companies grow revenue and increase customer lifetime value faster

Drift, the leading sales and marketing platform that created the Conversational Marketing category, announced a new category: Revenue Acceleration. Whereas Conversational Marketing focused on serving marketing, Revenue Acceleration powers an organization, uniting sales and marketing and touching all stages of the customer journey, from the moment someone first interacts with your business to the ongoing relationship they have as a customer.

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“We launched Drift and created the Conversational Marketing category because we have a vision of a world where people are free to have a conversation with any business, at any time, on their terms,” said David Cancel, founder and CEO of Drift. “But something happened. We thought what we were doing was helping marketers drive more leads, but what we found is that when companies adopted Conversational Marketing, it wasn’t just about marketing. In fact, what it was doing was unifying sales and marketing and directly impacting revenue. And not just revenue from new business, but revenue across the entire customer lifecycle.”

While most companies say they put their customer and revenue first, the reality is that sales, marketing, and customer teams have different goals. This provides a poor experience for the teams — and the customers. And in a world where buyers have infinite options and ultimate control, the best experience, story, and service wins.

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Companies today need their go-to-market teams to be united around a single goal: revenue. Revenue Acceleration brings together Conversational Marketing and Conversational Sales to deliver real-time, personal engagement as well as components that accelerate the complete lifecycle of closing, retaining, advocacy, and expansion.

“We still stand firmly behind Conversational Marketing,” continued Cancel. “But we realized that what we are trying to accomplish is bigger than that. This has only become more noticeable as companies work to speed up their digital transformation process.”

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