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Innovative solution highlights the power of Apple Vision Pro, Salesforce Field Service, Salesforce’s low code AI builders, and Salesforce’s new SDK for Apple Vision Pro
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Deloitte Digital is modernizing field service operations by leveraging Apple Vision Pro to deliver a hands-on application of spatial computing in real-world situations.
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The solution illustrates how spatial computing can revolutionize field service operations by enabling remote experts to guide technicians through complex scenarios in real time.
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Debuting at Dreamforce further highlights Deloitte Digital’s innovation in applying Salesforce’s low code AI builders, and Salesforce’s new SDK for Apple Vision Pro to deliver cutting-edge solutions for field service.
Enhanced field service operations
Apple Vision Pro effectively blends digital content with your physical space on an infinite canvas, enabling intricate, hands-on work to be completed quickly and accurately, and transform how teams connect. This solution empowers remote experts to use Apple Vision Pro to guide on-site technicians through complex repairs with 3D instructions and custom tutorials. This innovative approach drives efficiency, accuracy, and improved cost savings, reducing the need for travel and demonstrating how spatial computing can solve complex problems and enhance coordination without constraints.
The collaborative effort between Deloitte Digital, Apple, and Salesforce, allows field service organizations to harness the power of their data and workforce, and drive core business results more efficiently.
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Key quotes
“With the new Salesforce SDK for visionOS and Salesforce Field Service, we are setting a new standard for field service operations using Apple Vision Pro. This innovative approach can not only enhance the efficiency and accuracy of services but reduces the need for physical presence and travel. Our commitment to utilizing advanced technologies like the revolutionary Apple Vision Pro underscores our dedication to helping businesses optimize their operations and adapt to the evolving needs of their customers. We are proud to be at the forefront of this technological revolution.”
  — Tim McDougal, Service Excellence lead, Deloitte Digital, Deloitte Consulting LLP
“Spatial computing unlocks vast potential for field operations, ensuring precision, safety, and sustainability. Through our collaboration with Deloitte and Apple, we are pioneering an immersive future for field service, where AI agents enhance and scale operations.”
 — Taksina Eammano, EVP and GM, Field Service, Salesforce
“Spatial computing delivers innovative ways to revolutionize how work is done, and using Apple Vision Pro to reimagine field service is an incredible opportunity. From preparing technicians to install equipment remotely, to guiding service calls from a central command center, Vision Pro has the ability to improve quality and safety, reduce costs, and increase employee satisfaction thanks to what Deloitte and Salesforce are delivering.”
 — Susan Prescott, Apple’s vice president of Enterprise Marketing
Deloitte Digital is proud to return as a Pioneer Sponsor of Dreamforce 2024, Sept. 17-19 in San Francisco. At Dreamforce, Deloitte Digital will connect thought leaders, visionaries, and industry champions and explore how to play to win with trusted Data + AI.
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