Datto Holding Corp., the leading global provider of cloud-based software and security solutions purpose-built for managed service providers (MSPs), today announced that Canalys, a leading global technology market analyst firm, has ranked Datto as 1 of 4 “strategic” vendors in their first ever RMM/PSA Vendor Point of View (PoV) Report. The recently published independent, third-party report compares 17 leading, global vendors in the Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) space and ranked Datto as the vendor with the highest combined score.
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“Being recognized as a ‘strategic’ vendor validates our focus on innovating to help our partners grow their business with secure and easy-to-use platforms that help drive efficiency, actionable insights, and profitability.”
To be recognized as a strategic vendor for RMM and PSA, vendors needed to demonstrate strong technological capabilities and illustrate investment and ambition for continued growth. Vendors in this category also needed to display solid work in product development and technological capability, acquisitions to broaden their portfolio, and deliver training to provide MSPs with the skills necessary to help customers with their IT assets. The growth and importance of PSA and RMM solutions to the expanding MSP market means it is critical for MSPs to be able to assess vendors’ strengths and weaknesses, and this report serves as a valuable tool in their assessments.
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“Using Datto’s RMM and Autotask PSA solutions, we’ve witnessed the tangible value these technologies provide,” said Richard Randle, Chief Information Officer at MBSG, an MSP based in California. “These solutions have enabled us to close a significant number of support tickets in 4 – 5 minutes, instead of 10 – 15 minutes – which translates into a full time employee. As the hiring manager, it’s instrumental that we’re able to effectively support our clients and grow the business without incurring the cost of additional staff. With Datto as our partner, we’re able to support more clients and the ensuing workload with the same staffing. That’s real dollars.”
“We are excited about being ranked as the highest combined scoring vendor in the RMM and PSA space by Canalys,” said Radhesh Menon, Chief Product Officer at Datto. “Being recognized as a ‘strategic’ vendor validates our focus on innovating to help our partners grow their business with secure and easy-to-use platforms that help drive efficiency, actionable insights, and profitability.”
