Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

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By STS News Desk On Nov 4, 2019

Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

New Offering Gives Mid-Market Customers the Ability to Build Search-Driven Experiences with Richer Personalization

Coveo, the AI solutions leader, and Sitecore, the global leader in digital experience management software, announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers.

The two companies have signed their intent to form a global reseller partnership, under which Sitecore will have exclusive rights to directly sell the new solution, as well as non-exclusive rights to directly sell the Pro edition of Coveo for Sitecore, the only AI-powered search and recommendations native application in the Sitecore marketplace.

Coveo and Sitecore have enjoyed a great technology partnership for eight years, garnering a proven track record of improving critical measurable business outcomes for Global 2000 customers.

“On our website, the search bar is the very first place most customers go, making it a critical function,” said Amy Gath, VP of Marketing, Formica. “The combination of Coveo and Sitecore has allowed us to deliver a great customer experience navigating through formica.com’s rich content and helped us achieve a double-digit increase in visitors with conversions up triple digits.”

Coveo is the preferred AI-powered search and recommendations solution for Sitecore’s enterprise customers and solution partners. Through its expanded offering, Sitecore will give mid-market customers the ability to build search-driven experiences that result in richer personalization and more relevant product and content recommendations that transform digital customer engagement. In addition, the ability for Sitecore to sell and support Coveo solutions directly will make it even easier for global customers to adopt and benefit from a united Coveo and Sitecore offering.

“We’re very excited about the evolution of our offering and the opportunity for this exclusive offering to Sitecore’s customer base,” Coveo CEO and Chairman Louis Tetu said. “Now, every Sitecore customer can quickly and easily use Coveo’s award-winning AI to be relevant and profitable in every interaction with their website visitors and ecommerce shoppers.”

“Building on the success Coveo and Sitecore have enjoyed with our joint enterprise customers, we are excited to now offer the power of Coveo’s best-in-class search capabilities to our customers in the mid-market, with our new seamless, joint offering within the Sitecore platform,” Faraaz Khan, executive vice president at Sitecore said. “The combination of Sitecore and Coveo has delivered value across many joint enterprise customers and we are pleased to offer this new solution for the mid-market as well.”