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Canopy Named 2022 CCW Excellence Award Winner for Best in Class Contact Center

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World-class customer success team at Canopy is recognized for its efficiency, empathy and success

Canopy, the leading cloud-based practice management platform for accounting professionals, announced that its industry-leading customer success team was declared winner of the “Best in Class Contact Center (1-99 Seats)” category at the prestigious Customer Contact Week Excellence Awards.

The award ​​highlights Canopy’s internal commitment to deliver on exceptional customer experience, promote a customer-centric culture and employee engagement, meet customers in the channel of their choice despite limited resources, retain a world-class team and continually demonstrate exceptional performance metrics.

“We are honored that our powerhouse team has been recognized for our efforts and considerable successes by CCW.”

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“We run a very small but extremely efficient team with a collaborative, family-like energy and a palpable sense of trust and reliance. Thanks to this environment, the experience Canopy’s customer support team provides our tax and accounting customers is a valuable differentiator in our long-established tax and accounting industry and marketplace,” said Tiffany Timmermann, Head of Customer Experience. “We are honored that our powerhouse team has been recognized for our efforts and considerable successes by CCW.”

In addition to this year’s CCW Excellence Award, Canopy’s customer success team was recognized in May as a Silver Stevie Award winner for Customer Service Team of the Year for the remarkable handling of a Recovery Situation.

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G2 also named Canopy as a Top 10 Accounting Practice Management and was recognized as a winner of five categories for the G2 Spring 2022 awards including:

  • Best Relationship
  • Most Implementable
  • Best Support
  • Easiest to Do Business With
  • Best Usability

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