LogMeIn announced its flagship intelligent customer engagement product, Bold360, was presented with a Stevie Award for Technology Partner of the Year in the 13th annual Stevie Awards for Sales & Customer Service. This Stevie Award program honors excellence in contact center, customer service, business development and sales professionals. Bold360 was recognized for its rich overall feature set and innovative work with AI.
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Bold360 is an intelligent customer engagement platform that provides a better more modern way for companies to engage with customers while also providing a real-time 360-degree view of the entire customer journey. Designed to fundamentally improve the customer experience, Bold360 helps companies of all sizes to deliver rich, personalized interactions and enhance every engagement no matter the problem, channel, device, or customer’s native language. Leveraging proprietary AI technology, Bold360 provide a seamless experience between customers, chatbots and human agents across all engagement channels.
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“Customer experience can make or break a business,” said Ryan Lester, Director of Customer Engagement Technologies at LogMeIn. “As customer expectations continue to rise, being able to deliver always-on, personalized and frictionless support is moving from a bonus to a necessity. We designed Bold360 to help companies break down the barriers holding them back from delivering exceptional customer service by delivering the tools and technologies they need to engage with customers at the right time and in the right way. We are setting out to fundamentally transform how companies interact with their customers and this latest award win continues to validate our path.”
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