Bizrate Insights, a Meredith Corporation company and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 21st annual Bizrate Circle of Excellence Award. The award recognizes retailers that received outstanding online customer satisfaction scores throughout the previous year, as rated by millions of verified online buyers.
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The 2020 Bizrate Circle of Excellence Award® was earned by 123 retailers, representing the top 8% of retailers in Bizrate’s North American network. To be considered for the award, satisfaction scores for the year must be significantly higher than the program average for all eight key indicators.
The customer satisfaction indicators considered for the Bizrate Circle of Excellence Award are:
|
Point-of-Sale Metrics |
Post-Order-Fulfillment Metrics |
|
• Overall Satisfaction |
• Repurchase Intent |
|
• Product Selection |
• Product Met Expectations |
|
• Checkout Process |
• Customer Support and Satisfaction |
|
• Ease of Finding |
• On-Time Delivery |
Among the award winners, 57 received the Platinum Award, the highest distinction, which is given to retailers that achieved winner status and earned a minimum score of 9.2 out of 10 in all eight key satisfaction indicators.
“Consumers faced unprecedented challenges in 2020, and our Circle of Excellence winners went above and beyond to evolve their retail operations and continue to provide a stellar experience. We admire how these retailers satisfied their customers’ needs while prioritizing health and safety, a critical component in serving communities throughout this difficult time,” said Scott Macon, President of Bizrate Insights. “We are proud to recognize and congratulate these 123 retailers as our 2020 Circle of Excellence winners and thank them for their outstanding commitment and service.”
“We are honored to win the 2020 Circle of Excellence Platinum Award after such a tumultuous year,” said Lauren Shimmel, Senior Manager of Marketing and E-Commerce at Brahmin. “We are especially proud of our team’s ability to persevere and put the customer first during this challenging time. Our customers looked to us to provide convenient and safe shopping options this year. With the help of Bizrate Insights, we were able to provide excellent customer care despite the challenges. To be recognized for the hard work that goes into exceptional retail and e-commerce experiences is an honor.”
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