Vonage Video API to Enhance Online Sales System Provider bellFace’s Sales and Customer Care Solution
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is powering Japan’s leading online sales system provider bellFace’s video call solution.
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“Since the start of the pandemic we have seen increased interest in our solution as in-person meetings became challenging and more companies adopted teleworking. By leveraging the Vonage Video API, bellFace can offer users stable video call solutions and customise them with sales-relevant functions”
bellFace enables companies’ sales and customer support teams to maximise sales results and productivity with its easy-to-use, intuitive video call service, which offers consulting, reporting and analytics functions. Integrated within bellFace’s platform, the Vonage Video API enables users to smoothly transform offline sales activities online without needing to install or subscribe to any third-party video conferencing software.
bellFace’s eponymous online sales system was launched in 2015 and has been used by more than 2,500 companies. It allows businesses to connect with customers instantly, without the need for application installation or a URL. Users can also streamline their sales organization and management by sharing and analyzing customer interaction data with the whole team.
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“Since the start of the pandemic we have seen increased interest in our solution as in-person meetings became challenging and more companies adopted teleworking. By leveraging the Vonage Video API, bellFace can offer users stable video call solutions and customise them with sales-relevant functions,” said Yusaku Matsuda, SRE Group General Manager, bellFace.
The pandemic has significantly increased the usage of video call tools. bellFace began providing free services for three months from March to May 2020, and the number of inquiries during that period was approximately 12,000 – which demonstrates the acceleration in interest and need for online business meetings. To comply with safe distancing regulations, businesses worldwide have adopted video call technology as an alternative to face-to-face meetings. In 2018 the global video conferencing market was valued just over USD3 billion. This is now estimated to more than double to USD6.37 billion by 2026.
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