Partnership enables integrated customer support within today’s most popular games
Zendesk, is building on its customer experience (CX) leadership by becoming a Unity Verified Solutions Partner. Being a Verified Solutions Partner (VSP) means Zendesk has been verified by Unity to ensure its SDK is optimized for the latest version of the Unity editor, providing a seamless experience for Unity developers.
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“Zendesk and Unity share the vision that customer service solutions should enhance the mobile gaming experience, not disrupt it”
This partnership enables players to get immediate help without having to leave the game or interrupt their experience. The partnership with Unity, the world’s leading platform for creating and operating real-time 3D (RT3D) content, will provide integrated customer support functionality that can be set up in minutes, directly within some of today’s most popular games.
Zendesk joins Unity’s Verified Solutions Partner program as the first native customer support SDK that has been verified to ensure compatibility and stability with the Unity platform.
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“This year, we’ve seen a significant spike in both new gamers and the amount of time people spent gaming. It is important that we provide our developers, from indie creators to automotive manufacturers to retail brands, the ability to build great experiences at scale in this highly competitive environment. Our partnership with Zendesk makes embedding customer support incredibly seamless across our platform,” said Stephen Rowell, Vice President, Global Strategic Business Development at Unity.
According to Zendesk’s Benchmark data, gaming companies have seen an all-time high in ticket volume during 2020 and experienced a 90% increase in knowledge base views. With these numbers expected to continue throughout 2021, it becomes imperative for gaming companies to put solutions in place to provide the best customer experiences.
“Zendesk and Unity share the vision that customer service solutions should enhance the mobile gaming experience, not disrupt it,” said Shawna Wolverton, EVP of Product, Zendesk. “Gamers no longer have the time or patience to switch in and out of their game to get help. Developers have to eliminate interruptions by meeting players where they are – in the game – and solve their problems seamlessly, without having to leave the app and lose valuable game time.”
