Tech enablement and visual documentation solutions provider supports leading global HVAC franchise in its mission to deliver industry-leading service and help bridge the skilled labor gap
XOi Technologies, the system of record for field service data collection and indexing, announces a collaboration with Aire Serv® Heating & Air Conditioning, a Neighborly® company and global franchise organization providing installation, maintenance and repair of residential and commercial heating, ventilation, air conditioning and indoor air quality systems.
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The collaboration positions Aire Serv as the franchise of choice for HVAC and IAQ service by unlocking actionable data insights and engagement capabilities for franchisees.
“XOi’s data-powered enablement solution supports Aire Serv franchise owners and service professionals in their mission to deliver the industry’s highest level of quality and service,” said Steve Truett, president of Aire Serv Heating & Air Conditioning. “Implementing proven workflows and visual capabilities to Aire Serv franchises streamlines operational efficiency and enables proactive visually intelligent decision-making about equipment repair and replacement.”
XOi’s customer-focused technician-enablement tools, including automated workflows, extensive knowledge base, advanced equipment data and exhaustive visual documentation capabilities, empower Aire Serv to solve the critical ongoing skilled trades gap. Powered by XOi’s forward-thinking, data-based solution, Aire Serv is improving work quality, driving revenue and enhancing customer experience through increased efficiency and transparency.
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“Aire Serv is a leader in the HVAC space, and we’re thrilled to provide their franchisees and technicians an end-to-end solution that facilitates better communication, decision making and service,” said Aaron Salow, founder and CEO of XOi. “Our collaboration reflects a shared commitment to delivering extraordinary results, while addressing the industry’s continuing labor shortage in a meaningful way.”
