Vonage , a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.
Now more than ever, enterprises are digitally transforming and more reliant on mission-critical customer service and productivity tools to keep their employees and customers connected and working efficiently. Vonage Contact Center integrates with ServiceNow’s enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.
Read More: Storm Reply Achieves AWS SaaS Competency Status
Vonage Contact Center for ServiceNow also meets the needs of many companies that are using a combination of CRM tools and digital workflow applications across their organizations, especially those employing hybrid, multi-vendor and legacy solutions.
“ServiceNow is a fast-growing SaaS solution in the service management space,” said Jay Patel, Chief Product Officer for Vonage. “With the ability to offer solutions that support ServiceNow and other leading business apps – all within our Vonage Contact Center solution – we are helping businesses to leverage their mission critical productivity tools along with the workflows they need to enable their agents to be more efficient, more productive and better serve customers in real time.”
Read More: Coronavirus Pandemic And An Increase In Cloud Services
