Verint Systems, The Customer Engagement Company™, announced this month’s event line up showcasing the latest advancements in Interactive Voice Response (IVR) and Robotic Process Automation (RPA) as well as the latest results from Verint Systems Experience Index for the banking market.
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“New Banking CX Data: Journeys and Changing Values.”
Destination CRM Webinar Event: Smart IVRs: For Better Customer Experiences
June 17, 2 p.m. ET; Online Webinar
In this webinar, attendees will learn about the advances in IVR—a list that now includes chatbots, callback integration, omnichannel support, visual IVR, natural language processing and artificial intelligence. Verint’s Michael Southworth, General Manager, Intelligent Self-Service, is among the presenters.
Forrester CX North America
June 18, 1 p.m. ET; Online Webinar
Verint’s Eric Head, VP, Experience Management, and Anna Marie Redmond, VP, Client Experience Director, Sterling National Bank, will present “New Banking CX Data: Journeys and Changing Values.” Attendees will hear how customer experience in banking has changed based on insights from the latest Verint Experience Index and learn how to connect data and collaborate to meet expectations.
RPA LIVE 2020
June 23, noon ET; Online Webinar
Verint’s Craig Seebach, VP, Strategy, Workforce Engagement Solutions, will present “Measure and Manage Your RPA Workforce Seamlessly with Your Employees.” Session attendees will learn how to manage a hybrid virtual workforce seamlessly, bots along with staff, to ensure they are capturing the speed and capacity gains from RPA and creating the right balance between resources, costs and service.
Verint’s Karly Szczepkowski, Research Analyst and Verint Experience Index (VXI) author, and Eric Head, VP, Experience Management, will discuss solutions banks can implement now to stay agile throughout the rest of 2020—and keep listening for a successful long-term VoC strategy based on insights from the latest Verint Experience Index for the banking industry.
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