New Partnership offers 8×8 Contact Center Customers Integration with Verint Monet and Verint Enterprise
Verint Systems, The Customer Engagement Company™, and 8×8, a leading integrated cloud communications platform provider, announced today a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.
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.@Verint and @8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide #WFM #CCaaS #CX #CCTR
“As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. “With 8×8 and Verint now integrated, Urban Outfitters’ Information Technology team can continue to provide to our Contact Center Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.”
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Verint is a recognized global leader in customer engagement, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8×8 is a leader in the Unified Communications as a Service (UCaaS) and Contact-Center-as-a-Service (CCaaS) sectors. The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing and analytics to deliver superior employee and customer experiences.
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