SalesTech Star

TouchPoint One Gamification Solution Juices Contact Center Engagement With A-GAME Gridiron VIII Fantasy League Performance Challenge

— Fantasy-Sports Gamification Solution Boosts CX, EX, and Business Results for Remote and Office-based Customer Care, Support, and Sales Organizations —

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced pre-season preparations for Gridiron 2022, the American-style football version of its A-GAME Leagues Contact Center Performance Challenge. A-GAME is the cloud-based SaaS performance gamification solution that uses sports tournaments, island-hopping expeditions, medieval quests, and other themes to transform large, diverse customer contact operations into aligned, engaged performance leaders. Gridiron VIII leagues are forming now, and regular-season competitions begin in September.

“A-GAME creates an atmosphere of accountability, cooperation, and celebration that supercharges contact center performance along with CX & EX,” said Greg Salvato, CEO of TouchPoint One. “Senior leaders want innovative but proven solutions to tackle employee attrition, morale, and engagement challenges head-on. From its first year, A-GAME Gridiron has positively impacted key metrics like attendance, FCR, after-call work, sales, CSAT scores, and employee retention, enabling contact centers to maximize customer outcomes while vibrantly engaging the workforce. We are thrilled to begin preparations for A-GAME Gridiron season VIII and look forward to spirited competition throughout 2022/23!”

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“A-GAME creates an atmosphere of accountability, cooperation, and celebration that supercharges contact center performance along with CX & EX.” -Greg Salvato, CEO of TouchPoint One.

TouchPoint One Gamification stimulates commitment, cooperation, and camaraderie—fundamental attributes of confident, high-performing teams. Employees agree, saying that gamification makes them feel more productive, connected, and happier at work, leading to better outcomes for customers and business. With TouchPoint One Gamification, contact centers possess the platform, tools, and support to invigorate effectiveness, achievement, and appreciation across the customer contact workforce.

A-GAME Leagues automatically facilitate round-robin tournaments with single-elimination playoffs and season-end championships. Data from Cloud or on-premise apps, spreadsheets, data warehouses, and more combine seamlessly with metrics generated via Acuity’s integrated performance dashboards, QA, and workflow optimization modules to enable a tailored, holistic performance management framework and complete alignment across gamification and all other business processes and strategies.

The A-GAME Xtreme option expands gamification beyond the front lines, enabling senior managers and other employees to draft “fantasy” teams comprised of agents across the entire contact center operation. Xtreme teams compete head-to-head in regular-season matchups and for post-season division titles and league championships. A-GAME Xtreme empowers senior managers to connect with, support, mentor, and motivate frontline staff in a highly entertaining, fulfilling, and productive way.

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