TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology.
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“There is no doubt that remote work capabilities have become essential in response to the global COVID-19 pandemic over the near-term; however, this shift in the way we engage with customers, partners and employees will remain to some extent over the longer-term, guiding brands’ behaviors for years to come”
As part of TELUS International’s existing Cloud Contact Center portfolio, Work Anywhere is designed for rapid deployment within days through a pure-cloud, omnichannel platform. Its customizable format enables businesses to include a remote virtual desktop interface and / or a full suite of add-on solutions and industry expertise such as remote workforce management and online coaching capabilities, as well as a streamlined, 125-minute digital recruitment process from application to training, which seamlessly accesses a global, multilingual talent pool suitable for work-at-home CX positions.
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“In responding to these unprecedented challenges, we have seen first-hand how critical empathy, ingenuity and agility are when it comes to firms staying engaged with their employees and connected to their customers – especially in times of hardship,” said Jim Radzicki, Chief Technology Officer, TELUS International. “Our Work Anywhere solution, backed by our proven Culture Value Chain with the highest team engagement and lowest industry attrition, elevates digital CX delivery solutions for today and the new tomorrow ahead.”
“There is no doubt that remote work capabilities have become essential in response to the global COVID-19 pandemic over the near-term; however, this shift in the way we engage with customers, partners and employees will remain to some extent over the longer-term, guiding brands’ behaviors for years to come,” said Megha Kumar, Research Director, Software & Cloud Solutions with IDC. “In order to successfully achieve consistent and sustainable benefits across the enterprise, brands will need a combination of the right technology and the ability to transition their culture from the workplace into their employees’ homes.”
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