SurveyGizmo has launched its new Enterprise Service Model. The model features a European Support Center, expanded telephone support, and an integrated learning platform that helps customers leverage the many features of the SurveyGizmo Voice-of-the Customer platform.
Read More: Can These Customer-To-Customer Marketing Platforms Come In Handy To Boost Your Business Goals?
“Each course takes about 15 minutes and customers can quickly gain knowledge and apply it immediately.”
“Our enterprise customers continue to expect more and more from us, and we are excited to expand our offering to meet their needs,” said CEO David Roberts. “Our Enterprise Service Model gives our customers access to more of the support they have come to expect from us.”
With the addition of the European Support Center, SurveyGizmo offers the following live support (Monday-Friday):
- European Support: 06:00 to 18:00 Central European Time (CET)
- North American Support: 8:00 a.m. to 8:00 p.m. Eastern Time (ET)
“We upgraded our support model to make it easier for our customers to access the right resources to build customer-centric organizations,” said SurveyGizmo VP of Customer Success, Ryan Tamminga. “We can meet our customers where they are, across time zones, work hours, and with advanced self-service and technology”
Read More: SalesTechStar Interview With Greg Harbinson, Group Strategy Director At Centerline Digital
The Enterprise Service Model includes SurveyGizmo University, which is integrated into the SurveyGizmo software. There are currently 32 courses included free for customers with paid accounts. Courses cover question types, actions, logic, reporting, account management, account security, managing libraries, and much more.
“Since the summer, customers have completed more than 2400 courses and are enrolled in another 6200 courses,” added Tamminga. “Each course takes about 15 minutes and customers can quickly gain knowledge and apply it immediately.”
Read More: AdLedger Announces CryptoRTB Protocol For Digital Advertising
