Startek, a global provider of customer experience management solutions, has been recognized by IAOP, the International Association of Global Outsourcing Professionals, for Excellence in Strategic Partnerships. This recognition is being presented to Startek for its successful intelligent automation deployment and high ROI engagement with a leading e-commerce company.
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“There has been a heightened focus on AI and automation enabled digital technologies to transform business processes and make them both agile and intelligent”
The 2020 Excellence in Strategic Partnerships Recognition by IAOP is a validation of Startek’s continuous efforts in adopting disruptive technologies and advanced digital and artificial intelligence, which together brings speed, ease and significant process optimization for its clients. It is an honor for Startek to receive this recognition in the first year of the IAOP strategic partnership category. It is also a reflection of the company’s relentless commitment to build and deliver robust technology capabilities to efficiently solve new complex issues and help partners achieve transformational goals.
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Startek has been honored with this recognition for implementing a semi-RPA construct along with AI enabled omnichannel engagement platform to automate the complete inventory management lifecycle for its client. The implementation of this solution resulted in a surge in savings by 80 percent, which was achieved through the optimization of inventory management. Additionally, median turnaround time was reduced by ~70 percent and the process of faster inventory reconciliation helped to improve the relationship of the client and its sellers.
“There has been a heightened focus on AI and automation enabled digital technologies to transform business processes and make them both agile and intelligent,” said Rajiv Ahuja, President at Startek. “Generating long term value and high impact ROI has become a crucial factor in determining successful partnerships and we are fully committed to achieving our clients’ goals and contributing to their shared success.”
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