Startek , a global provider of customer experience management solutions, has been honored with a Bronze Stevie® Award in the ‘Best Use of Customer Insight’ category in the 15th annual Stevie Awards for Sales & Customer Service. This recognition was presented to Startek for its successful implementation of analytics and AI-driven solutions for translating client data into effective actions.
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“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
“While our focus is on delivering value to our customers through digital transformation, these awards affirm our commitment to prioritizing a safe and virtual work environment that fosters resilience, innovation and a culture that is oriented towards results and high performance,” said Rajiv Ahuja, President of Startek. “Through our insights-driven CX and analytics capabilities, we are continuously enabling brands to make the right decisions, shape relationships and drive market growth.”
With a presence in over 13 countries, Startek provides state-of-the-art, insights-driven CX solutions that empower today’s organizations to move from being reactive to proactively identifying issues, thereby allowing them to anticipate new opportunities based on firm facts. Startek switched to a cloud-enabled virtual operating model within a matter of days and enabled over 55 percent of its global workforce to work from the comfort of their homes, ensuring their safety and business continuity for customers.
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“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
More than 2,300 nominations from organizations of all sizes, virtually every industry, and 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
