Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced today within the Philippines market. Demonstrating expertise in deployment to work from home during the COVID-19 crisis, with more than 61% of their workforce today working from home, Sitel Group provides exceptional customer experiences while ensuring the quality and security they would have if being in a physical contact center.
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With its focus on improving the employee experience, Sitel Group has launched MAXhubs: global physical development centers, bringing a hybrid blend of in-office and home working, dedicated to helping employees who seek in-person collaboration, training and development. As a physical extension of Sitel MAX (My Associate Experience), MAXhubs are designed to deliver a consistent and connected employee experience for all Sitel Group employees, whether they are on-site or working from home.
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“With our MAXhubs, we are reimagining and transforming today’s contact center,” said Olivier Camino, Global COO and Co-Founder, Sitel Group. “As we look toward the future where our clients need a diversified delivery model, this hybrid model – where associates can work from home and connect at the MAXhubs – empowers our associates to deliver the best experiences for our clients’ customers. These centers are an innovative space where employees can work, learn, grow and connect with each other.”
Kicking off the global launch of MAXhubs, Sitel Group is opening nine MAXhubs in the Philippines, three of which have already launched in Puerto Princesa, and will begin hiring 2,500 full-time associates to support client growth in the region leveraging the MAXhubs model.
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