Aria Helps M1 to Enhance Its Overall Customer Experience, Delivering Better Value to Consumers
Aria Systems, the leader in helping enterprises grow subscription- and usage-based revenue, announced that Singapore-based communications provider M1 Limited (M1) has selected its billing and monetization platform to support M1’s cloud-first digital transformation strategy. Aria will provide cloud billing services for M1’s consumer, wholesale and business customers on both mobile and fixed-line networks as the provider moves to consolidate plan offerings to reduce complexity for customers and enhance overall customer experience.
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“This is an exciting client win for Aria, as our selection by M1 deepens our experience in retail telecommunications and expands our geographic reach,” said Tom Dibble, President & CEO, Aria Systems. “As a true, cloud-based billing platform, Aria has the agility and flexibility, as well as the client experience, to support M1’s digitalization strategy and help the company differentiate itself in a competitive mobile services market. We are proud to welcome M1 to Aria.”
M1, a subsidiary of Keppel Corporation, is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers. As M1 initiated its digital transformation journey to enhance its customer experience and digitalize its business, the company sought a cloud-based billing platform that would allow it to respond to the fast-moving trends in the consumer mobile market and introduce new services in an accelerated manner. Aria’s cloud-based billing and monetization platform is uniquely capable of delivering these requirements while supporting the management of complex billing scenarios and providing usage rating and billing at scale. Aria will initially focus on supporting M1’s efforts to consolidate its plans for the consumer market, ultimately providing consumers with greater options to customize plans through add-ons.
“We are pleased to partner with Aria to tap on their cloud-billing platform to cater to the evolving needs of our consumers,” said Nathan Bell, Chief Digital Officer, M1. “With Aria’s proven track record and ability to reinvent customer experiences through innovation, the cloud-billing platform will give us more flexibility and scalability to customize our billing solutions, enabling us to enhance our digital platform and deliver a better experience to our customers.”
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