StorageCraft, whose mission is to protect all data and ensure its constant availability, announced it extended its channel partner program to include 24/7 global support. The 24/7 support is now a standard offering for all StorageCraft MSP subscription licenses, including ShadowProtect and the recently introduced ShadowXafe 4.0 and OneXafe Solo business continuity solutions.
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By making 24/7 support standard, StorageCraft helps alleviate the added pressures that MSPs are experiencing as they help businesses adapt their IT infrastructures around distributed workforces due to COVID-19. According to Zendesk1, request volumes remain well above pre-crisis levels, and average global support requests were up 19 percent in mid-July, compared to the same time last year.
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Small and mid-sized businesses rely on their MSPs to ensure their data and IT infrastructure are always available and accessible, regardless of location. They also expect a rapid response in the event of a data or business continuity vulnerability. At the same time, MSPs are under tremendous pressure to resolve often complex customer problems while avoiding increased costs on the technical assistance needed to fix them. The extended 24/7 global channel support service from StorageCraft will help alleviate this problem.
Predictable revenue and cost models are vital for MSP business planning and profitability. By providing 24/7 global support at no additional cost, MSPs can achieve improved cost predictability in their technical support operations and deliver on their SLAs. MSPs can now simply open a support request online, and call StorageCraft for 24/7 system monitoring, troubleshooting, and problem resolution.
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