Seasonal hires will be at the forefront of ecommerce, working with the world’s favorite brands and providing a seamless customer experience to ensure holiday season success
Radial, a bpost group company, the leader in ecommerce solutions, announced its plan to bring on more than 500 customer care agents in Pueblo, Colorado, to support increased ecommerce demand this holiday season. Seasonal hires will be at the forefront of ecommerce, elevating a seamless experience, addressing key issues, and communicating with customers across multiple channels such as phone, chat, social media, email, and more.
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“Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential”
Recent consumer research conducted by Radial reveals that 65% of shoppers plan to either increase or spend the same on online purchases during the holidays this year compared to 2020. As peak season demands increase for brands, Radial’s customer care agents work behind the scenes and scale to meet heightened activity. Seasonal workers are critical to keeping response times short and satisfaction scores high when it matters most. At the customer care center in Pueblo, Colorado, seasonal workers will have the chance to work with some of the world’s favorite brands including Cole Haan, Aeropostale, WWE, Hibbett Sports and more.
“Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential,” said Sabrina Wnorowski, Vice President Human Resources, Radial. “We pride ourselves on the fun and engaging culture we create at each site and our people truly are the greatest assets at Radial. As the pandemic continues, we are pleased to be able to offer more opportunities for remote and virtual customer care roles and look forward to having local talent join our team during such an exciting time of year.”
This year Radial is focused on associate care—from continued COVID health and safety practices, to training and onboarding improvements with added health and safety-conscious processes, to full-time conversion opportunities—the company’s goal is to make the associate experience a great one. As the company continues to expand its workforce to scale and match industry needs, Radial is committed to being a top place to work for all associates.
Since the onset of the pandemic, Radial has increased the number of remote positions at its customer care centers. Like workers in many other industries, Radial’s Customer Care agents have proven their flexibility in adapting to virtual roles while still delivering exceptional customer experiences for the brands they serve. Associates that have the necessary skill sets and meet technology requirements set by Radial, will benefit from the flexibility of a work-at-home model.
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Radial and its partners continue to implement the necessary interview and training processes for agents to ensure safety during this time. This includes increased virtual training formats to reduce the need and number of seasonal associates in previously onsite-only training classes, along with an increase in virtual-only positions across the country. From interviews to training and onboarding to daily work, Radial is continuing to expand the number of virtual positions and accepting applications from qualified individuals. With the focus on associate experience, Radial has also implemented new technologies that improve the way teams work across the network such as enhanced customer service software applications to improve efficiencies and simplify tasks.
Seasonal workers at the Pueblo, Colorado, location will be eligible for perks like attendance bonuses and take part in fun activities like contests and trivia with the chance to win prizes. Customer Care workers will also benefit from flexible scheduling options with part- and full-time opportunities available in day and evening shifts. These seasonal roles are a great opportunity to kickstart a career with Radial. For individuals seeking long-term employment, Radial plans to offer significant opportunities to convert into full-time positions this year.
