ModSquad Wins 2021 Stevie® Award For Customer Service Outsourcing Provider Of The Year
ModSquad, the global leader in on-demand digital engagement services, announced the company is a 2021 winner of the Bronze Stevie® Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations in 51 nations of all sizes and in virtually every industry competed this year. Over 160 worldwide professionals in nine specialized judging committees determined the winners. The competition included more than 90 categories for customer service and contact center achievements.
Founded in 2007 by CEO Amy Pritchard, ModSquad has garnered a client list of leading global brands through its pioneering concept of ModSourcing — outsourcing, modernized. The Stevie Award judges lauded the company as a whole, stating, “By using top tools, processes, and procedures, ModSquad offers a modern approach to customer support. With the ability to scale up and down at a moment’s notice, ModSquad’s flexible coverage matches clients’ precise needs.” They also cited ModSquad’s response to the COVID-19 crisis to be “commendable,” highlighting the company’s regard for “employees’ well-being and delivering stellar support for world-class brands while offering flexible scheduling and meaningful work for people around the globe.”
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“It’s an honor to be recognized by the Stevie Awards for the fourth time,” said Pritchard. “The judges were very enthusiastic about how we have powered through the uncertainty and difficulties of the pandemic and created opportunities for workers and clients along the way. We are particularly appreciative of the consistent praise they offered our amazing network of worldwide Mods, whom they called ‘dedicated to excellence.’ I couldn’t agree more.”
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
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