Lifesize recognized in 2021 Gartner Magic Quadrant for Contact Center as a Service
Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, announced it has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. Previously, Lifesize has been recognized in both the 2021 Gartner Magic Quadrant for Workforce Engagement Management[2] and the 2020 Gartner Magic Quadrant for Meeting Solutions.[3]
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“getting connected – with a focus on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service. Services are consumed on a per-seat, per-concurrent-user or transaction basis.”
“We are excited to being recognized yet again in the 2021 Gartner Magic Quadrant for Contact Center as a Service. We believe it is a testament to our focus on delivering customer value with our contact center cloud offering,” said Kim Niederman, CEO of Lifesize. “Our contact center solutions will continue to deliver innovation by driving better customer engagement capabilities. With video being part of our core channel offering in addition to voice and digital channels, we allow businesses to benefit from a truly omnichannel offering.”
According to the 2021 Gartner Magic Quadrant for CCaaS report, the core capability of a CCaaS solution is “getting connected – with a focus on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service. Services are consumed on a per-seat, per-concurrent-user or transaction basis.”
With Lifesize CxEngage, businesses can reach and get connected with customers like never before. They can engage with customers on any channel – video, voice, or digital. Agents can start an engagement on chat, SMS, or voice and seamlessly pivot to video for deeper engagement. Additionally, CxEngage offers a rich set of WEM capabilities including a set of quality management (CxQM), agent assist, performance management , and workforce management (CxWFM) capabilities all available integrated with the core platform.
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