Customer Support Tools For Sales Teams: Exploring a Few of the Best!

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By STS Staff Writer On Apr 9, 2021

The customer is the King! This was always true for conventional marketing and it is true for digital marketing as well. No matter how far we go in marketing or how many better marketing and sales technologies we pool in, we will always need a powerful customer support tool to enhance the experience of our customers besides all else.

That being said, we would like to introduce the top customer support tools for your sales teams that will not only help you cater to the queries and concerns of customers but also help you enhance their shopping experience in the future. It’s important to keep customers happy in such a competitive environment because they can make or break the business. Happy customers will keep coming back to you, spend money on your products while dissatisfied customers can cause damage to your reputation.

Customer service is a priority for every business, this list of top customer support tools that can support your sales team in 2021 is worth looking at!

1. Freshdesk

Freshdesk is a customer service software by Freshworks. It is an omnichannel software, offers bots, and has self-service solutions for customer service. Bearing the trust of 40,000 customers including Decathlon, Panasonic, HP, Henkel and more, Freshdesk streamlines all your customer conversation in one place, automates repetitive work, collaborates with other teams, and resolves issues faster.

Freshdesk lets you make conversations easier, collaborations stronger, insights accessible, and automatic support.

2. Zendesk

Zendesk is one of the leading online helpdesk software. Zendesk has evolved as one of the best all inclusive customer service tools. The primary reason for their popularity is their ability to customize the software as per the company’s requirements, align different teams on one goal and keep the business in sync.

Zendesk adds a different customer experience. It can customize your customer experience and help you retain customers.

3. Salesforce service cloud

Salesforce is another excellent customer support software and in these times of uncertainty, the software can level up your game by scaling your customer service. Salesforce Service Cloud responds to customer needs at any time from any channel. They offer out of the box customizable support offering the best solutions to the customers.

With Salesforce Service Cloud, get faster and reliable case resolution, empower customers with engaging portals, deliver personalized support across digital channels including chat and social media, scale support and enhance agent productivity with AI-powered chatbots.

4. Groove

Groove is another leading customer service software available for all small and medium-sized businesses. With better customer service, even small businesses can deliver an on-demand experience to their customers, improve sales and generate more profit. Get Groove and have your customer service enhanced through 2021.

Trusted by 10,000+ teams like Shopify, HubSpot, AppSumo, UnSplash, Groove helps you collaborate with a shared inbox, move faster with automation, make smarter decisions with AI-based reports, consolidate everything with integration and move faster with automation.

5. Jira Service Desk

Designed for IT teams, Jira Service Desk empowers IT teams with a modern service desk and it offers everything they need for their ITIL certified processes. Jira Service Desk is easy for any team to set up and tune in to their specific needs. The software helps Dev and Ops team to collaborate at high velocities and it empowers the team to respond to fast changing business conditions.

Jira Service Desk delivers value faster, makes work visible, align Dev and Ops. Jira Service Desk is trusted by teams across the globe.

6. Olark

Excellent live chat software for better sales and customer support, Olark helps a brand go human with its live chat software for sales, marketing, and customer support on your website. Olark offers one of the best ways to talk to customers. The live chat software and customer data tools help you learn from every online interaction.

With Olark’s live chat you can listen to your customers, learn from the live chat data, and improve sales and support all at affordable pricing models.

7. Mobile Monkey

Mobile Monkey is one of the leading OmnichatR messaging platforms for marketing and support live chat, Facebook messenger, SMS and Instagram. MobileMonkey helps you connect with your customers in real-time from various platforms. The primary benefit of using this software is to enjoy unified customer chat across messaging apps.

Get MobileMonkey and reap the benefits of a unified chatbox, instant communication, multi-platform chatbot builder, and so on.

93% of a brand’s happy customers are likely to repeat their purchases, according to statistics. As marketing and sales evolves, the expectations of customers change as well. You can cater to the concerns of your customers very well with today’s innovative customer service tools.