The company lands at #35 as enterprises continue to invest in Intercom’s platform to drive better customer engagement
Intercom, the Engagement OS, has been named to the Forbes 2022 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. This is the sixth year in a row Intercom has been included on the list.
“As companies brace for an economic downturn, strong customer engagement and retention is even more essential,” said Karen Peacock, CEO of Intercom. “Intercom helps businesses build strong customer relationships through ongoing, personalized, and engaging communication. Our customers consistently see breakthrough value and fast ROI from using Intercom to support and engage their customers. We are honored to be on the Cloud 100 and to see so many Intercom customers featured as well”
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Intercom is used by more than 25,000 organizations in 140 countries, including Amazon, Amplitude, H&R Block and Microsoft. Over 180,000 teammates log into Intercom every month, sending over 500 million messages and replying to over 18 million conversations monthly. The Intercom platform also enables interactions with over 600 million monthly active end users.
The Cloud 100 reviews submissions from hundreds of cloud startups and private companies each year. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of public cloud company CEOs who assist in evaluating and ranking their private company peers.
“The companies of the Cloud 100 list represent the best and brightest private companies in this fast-growing sector,” said Alex Konrad, senior editor at Forbes. “Every year, it gets more difficult to make this list — meaning even more elite company for those who do. Congratulations to each of the 2022 Cloud 100 honorees.”
“The public markets may be in turmoil, but the private valuations of the Cloud 100 continue to rise. All of the 2022 Cloud 100 honorees, again, have reached the $1 billion valuation milestone, and the average Cloud 100 valuation has skyrocketed to $7.4 billion,” said Mary D’Onofrio, partner at Bessemer Venture Partners. “Despite the market correction in 2022, our confidence in the cloud economy continues to grow—today over 70% of the 2022 Cloud 100 Honorees have reached or exceeded $100 million in annual recurring revenue making them cloud Centaurs. An additional 10% of the list is expected to hit this milestone by the end of the year, furthering our conviction that this years’ honorees truly represent the best cloud companies globally.”
“Great companies are born out of all environments, and it’s exciting to see the continued momentum in the cloud sector,” said Alex Kayyal, Managing Partner, Salesforce Ventures. “The companies on this list have gone through a rigorous selection process, and join an esteemed alumni list of Cloud 100 companies. As the need for digital transformation continues to drive innovation and efficiencies across industries, we can look to these companies as the absolute best in cloud computing.”
