Interactions Establishes India Entity; Accelerates Growth of Global Tech Team

By STS News Desk On Oct 24, 2019

Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than...

As the Need for Exceptional Customer Experience Grows, Bengaluru Joins Boston, London, as Interactions Third International Hub

Interactions, LLC, the world’s largest standalone artificial intelligence (AI) company, announced its expansion to India with the launch of Interactions Virtual Assistant India, LLP. With its India entity headquartered in Bengaluru, Interactions has its sights set on India’s exceptional tech talent to support the rapid advancement of its Intelligent Virtual Assistant (IVA) platform that facilitates productive customer experiences around the globe.

“Interactions is dedicated to fostering successful conversations with customers no matter their native language or cultural background. This commitment is made possible by our diverse team and technical expertise, and expanding to new regions will only enrich our approach,” said Michael Iacobucci, CEO of Interactions, LLC. “Advancing our conversational AI remains central to everything we do. With India’s impressive tech talent pool, our new India entity will help us both strengthen our AI stack and broaden our international impact.”

It’s estimated that poor customer service can cost US businesses $1.6 trillion a year. As exceptional customer experiences become a necessity in both the US and abroad, the demand for Interactions AI-powered IVAs is accelerating. After 15 years of rapid growth, a presence in India—where the company can develop both its team and technology—has become a strategic priority.

“With a presence in India, we have a valuable opportunity to attract a broader range of engineers, scientists and researchers to help embellish our IVA platform with a variety of new capabilities,” said Mahesh Nair, Senior Vice President of Engineering at Interactions, LLC. “Extending our team internationally will offer a diversity of thought and skill, helping us accelerate the pace of AI research and innovation.”

“Having spent the majority of my career managing professional services and technical teams in Bengaluru, I know the value of having boots on the ground to attract talent in the region,” said Srinivasa Chakravadhanula, Director of Engineering at Interactions Virtual Assistant India, LLP. “Growing the Interactions India team is a concerted focus, and it presents an exciting opportunity to gain access to some of the most exceptional minds in the AI field.”

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.