IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, will showcase its award-winning omnichannel communications solutions, powered by automation, AI and analytics at the digital Enterprise Connect 2021 show.
Through demonstrations at its digital booth and a series of speaking engagements, IntelePeer will highlight how the company’s voice and CPaaS solutions help customers communicate better, faster and smarter, through low code, no code and co-creation options and developer APIs.
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In its digital booth, IntelePeer will showcase third party integrations and multi-factor authentication by harnessing Atmosphere Smartflows:
- Multi-Factor Authentication will showcase three ways to permit secure access – via user phone-number lookup, a spoken passphrase, and a login code via SMS.
- Third Party Ticketing System Integration featuring the reporting and receiving of customer support updates tapping into CRM data, making communication better, faster, simpler.
Additionally, IntelePeer will highlight several high-profile partner announcements, including technology integrations with Cisco Webex Calling, IBM Watson Assistant and Zoom Phone Provider Exchange.
IntelePeer presenters will lead insightful dialogs, beginning with a one-hour, virtual video discussion group led by Mack Greene, vice president of custom engineering, titled Defeating the Four Horsemen of the Customer Communication Apocalypse, on Tuesday, September 28 at 11:15 am ET. Summer Daoud senior vice president, product and solutions marketing, and Michael Skigen, vice president of customer success, will lead a virtual session titled, Start with One Tool in your CPaaS Swiss Army Knife, also on Tuesday, September 28 at 2:15 pm ET. In addition, Chief Product Officer & Chief Revenue Officer Chris Botting joined Fr. Robert Ballercer for a virtual discussion about IntelePeer’s voice and CPaaS solutions and how they empower businesses.
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Powering automation through AI and analytics, IntelePeer provides industry leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. According to independent research by Nemertes Research, IntelePeer’s Atmosphere CPaaS platform helps enhance customer experience ratings by 31%, increase revenue by 28% and decrease costs by 53%.0
