Featuring an Exclusive Session with Special Guest and CX-Expert Shannon Hodges from Opendoor on Creating a Unified, Customer-Centric Operation Optimized for Growth and Customer Satisfaction
ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced its sponsorship of the Customer Response Summit (CRS) – Clearwater, Florida, an Execs In The Know event, from March 28 to March 30, 2022.
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Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support. At the summit, ibex will host an exclusive session with CX industry expert and Opendoor VP of Sales and Support, Shannon Hodges, on transforming the brand’s CX program into a completely unified, customer-centric operation optimized for growth and customer satisfaction.
The session is scheduled for March 29 at 2 p.m. ET and will include insight on:
- The challenges of unifying product-siloed CX
- Transforming multiple product experiences into a unified, omnichannel customer experience
- Analyzing and scaling the hypergrowth customer journey
- The business case for customer-centricity
“We are delighted to be one of the sponsors of the Execs In The Know Customer Response Summit, hosting our special guest and thought leader Shannon Hodges of Opendoor for a chat on how to optimize CX to drive growth and customer satisfaction,” said Bruce Dawson, Chief Sales and Client Services Officer at ibex. “There is a tremendous opportunity for most companies to enhance their CX to deliver greater customer value, boost satisfaction and retention, and grow. ibex is proud to work with some of the world’s great brands, like Opendoor, to provide world-class digital-enabled CX solutions.”
“Everything we do at Opendoor begins and ends with the customer,” said Hodges. “We are focused on building the first end-to-end experience for people to buy and sell their home in just a few clicks. When you provide the best experience that is simple, certain and fast, customers will choose you.”
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