Award-Winning BPO Innovator to Host an Exclusive Luncheon for CX Leaders
ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of Customer Contact Week 2022 at Caesars Forum, Las Vegas, June 20-23, 2022. In addition, ibex will host an invitation-only luncheon with CX leaders and influencers on Wednesday, June 22.
CCW is the world’s largest customer contact event series, bringing together customer care, CX and contact center leaders.
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“As a leader and innovator in delivering seamless global omnichannel CX solutions geared for the digital-first marketplace, we are excited to engage with industry leaders at Customer Contact Week and share how we enable some of the world’s premier brands to optimize their customer experience and drive revenue,” said John Thompson, Global Head of Sales, ibex. “ibex combines its award-winning Wave X technology platform (2022 Customer Magazine Product of the Year) with an amazing culture and agent experience to deliver next-level CX solutions to drive customer satisfaction, retention and loyalty. Simply put, we are the partner of choice for some of the world’s most recognizable brands.”
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ibex CX experts will be on site to share best practices and the latest technologies to improve customer interactions, contact center performance and client outcomes, all while reducing operating costs.
“In this challenging economic environment, businesses must focus their spending on efficient operations and look for ways to drive the most positive impact,” added Thompson. “Now is the time to improve your CX—or risk losing customers to more nimble and scalable competitors.”
