Groove has highest enterprise customer satisfaction in six sales tech categories and was named a momentum leader in nine
Groove, the first sales engagement platform to make sales strategy actionable, announced that G2’s Spring 2023 Grid Report for Sales Engagement has ranked Groove #1 in enterprise customer satisfaction for 18 consecutive quarters. Groove was the highest-rated enterprise platform in six sales tech categories. Groove also had the top Enterprise Relationship Index score in five sales tech categories, was named a Momentum leader in nine, and an overall leader in ten.
Groove is the highest-rated enterprise sales engagement platform in the following six G2 Spring 2023 Grid Reports: Sales Engagement, Email Tracking, Outbound Call Tracking, Online Appointment Scheduling, Sales Intelligence, and Account Data Management. Groove also earned the highest Enterprise Relationship Index scores in five categories and was named a leader in 10, including Sales Engagement, Revenue Operations & Intelligence (RO&I), Sales Performance Management, Outbound Call Tracking, and Sales Acceleration.
G2’s Winter 2023 Enterprise Grid Report for Sales Engagement Software ranks the performance of 30 different sales engagement platforms. In addition to earning the top enterprise customer satisfaction score, Groove received high scores across multiple satisfaction metrics.
– 97% say Groove is easy to do business with
– 95% would recommend Groove
– 95% affirm the quality of Groove’s customer support
– 94% believe Groove meets all of their requirements
– 93% say Groove is easy to use
– 93% say Groove is easy to administer
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LEADER IN TEN SALES TECH CATEGORIES
Groove was named a leader in ten sales tech categories. The G2 Grid Report Leader Quadrant features the top software providers based on the quality of customer satisfaction ratings and the size of their market presence based on market size, seller size, and social impact.
- Sales Engagement– The leading platform for enterprises using Salesforce, Groove specializes in ease-of-use, ease-of-administration, and cross-team collaboration.
- Revenue Operations & Intelligence (RO&I) – Groove’s real-time reporting and ai-driven insights enable managers to improve sales productivity and execution.
- Sales Acceleration – Groove’s collaboration and automated messaging capabilities enable revenue teams to accelerate responses, engagement, and deal cycles.
- Sales Performance Management– Groove enables management and reps to collaborate on account lists and opportunities using real-time data from Salesforce.
- Sales Intelligence–Groove’s advanced activity capture produces comprehensive revenue insights for more accurate forecasting and pipeline management.
- Sales Analytics – Groove empowers revenue teams with powerful reporting and AI-driven insights that is augmented by comprehensive activity capture data.
- Email Tracking – Groove’s Google Workspace and Microsoft 365 integration auto-logs every email in real-time, eliminating sync errors and data latency.
- Outbound Call Tracking – Groove’s app-based OmniDialer automatically logs calls, transcripts and SMS messages, including call notes, outcomes, and next steps.
- Online Appointment Scheduling– Groove goes beyond standard online scheduling functionality to also support the use of custom Salesforce fields.
- Account Data Management –Groove’s Salesforce-native platform ensures better data hygiene, fewer duplicates, no sync errors, and always-current data.
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PRODUCT FEEDBACK AND REVIEWS FROM VERIFIED USERS
The following are just some of the customer comments about Groove’s platform in recent verified reviews on G2:
- “What I love about Groove is that it puts time back on my calendar that I used to spend doing admin work. It also helps me keep track of processes for a successful multi-touch campaign.”
– Shannon C., Accountant Relationship District Manager, ADP
- “Groove is very intuitive and easy to use, and works flawlessly with Gmail and Salesforce.”
– Chris M.., Senior Field Account Executive, Uber - “Salesforce integration is much better than anyone else’s. Easy to use, easy to administrate, and the service and support team are top notch.”
– Jason G., Director of Revenue Operations, Halcyon.
