Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the launch of Fuze Success Plans, a packaged set of services, resources, and best practices to optimize the entire Fuze customer experience. As organizations transition from legacy solutions to cloud communications, Fuze Success Plans empower customers with essential tools and training, as well as dedicated expert resources to accelerate the value of their investment through technical and organizational readiness.
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“Whether it’s planning adoption strategies or anticipating technical issues, Fuze Success Plans support organizations throughout the lifecycle of their experience with Fuze, ensuring that the platform adapts and evolves alongside their business goals and changing IT environment.”
“With more than a decade of experience deploying cloud solutions for the enterprise, Fuze has the expertise and agility to help organizations define their cloud communications goals, drive ongoing results, and maximize the value of their investment,” said Rob Scudiere, President and COO at Fuze. “Whether it’s planning adoption strategies or anticipating technical issues, Fuze Success Plans support organizations throughout the lifecycle of their experience with Fuze, ensuring that the platform adapts and evolves alongside their business goals and changing IT environment.”
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Fuze Success Plans feature the following customer resources across three core service areas:
- Adoption: Maintaining and monitoring user adoption is essential to long-term success with any new technology solution. Fuze adoption services include self-help end-user and on-demand training, administration guides in the Fuze Community, usage analytics, an official Adoption Playbook, and other training options to drive adoption and change throughout an organization’s migration to Fuze. Fuze resources drive, execute, and manage adoption services on behalf of customers.
- Support: As an organization evolves, so must its technology stack. To fuel continued growth and value, Fuze acts as a long-term partner, offering ongoing resources and support to manage the introduction of new users, locations, use cases, and Fuze products, features, and services. In addition to resolving issues, Fuze Support is dedicated to understanding the in’s and out’s of a customer’s organization to proactively address solution requirements.
- Success: In addition to managing the day-to-day operations of the platform, Fuze helps customers improve user productivity, increase employee engagement, and achieve ROI. The Fuze Customer Success team partners with customers to establish goals, develop a plan to attain these goals, and measure progress. Regular business reviews and success summaries provide customers with the actionable insights they need to drive change and business outcomes within their organizations.
Fuze offers three different Success Plans – Core, Enhanced, and Premier. By combining adoption, support, and success services into prescriptive plans, these services are designed to help customers realize value and fuel continued customer growth. The plans are recommended based on the customer’s Fuze solution, number of users and locations, complexity of the environment, and available internal resources.
