Five9, a leading provider of the intelligent cloud contact center, announced that it has launched a COVID-19 Resource Center to provide customers and partners with easy access to tools and tips on how to enable the ever-increasing number of work from home contact center agents.
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.@Five9 launches a COVID-19 Resource Center to provide customers and partners with easy access to tools and tips on how to enable the ever-increasing number of work from home contact center agents.
As the COVID-19 crisis rapidly unfolds, people are uncertain and looking to organizations to help them with their questions and needs quickly and with empathy. Now it’s more critical than ever to deliver the type of exceptional, uninterrupted service customers expect and deserve.
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“Five9 is here as a trusted resource for your business during these unprecedented times,” said Dan Burkland, Five9 President. “As part of our efforts to help organizations overcome challenges and ensure business continuity, we are committed to enabling your agents to work remote in as little as 48 hours.”
The website includes tips to equip and empower agents to effectively work from home, and how businesses can rapidly move their contact center to the cloud. It includes practical guides, blogs and videos to help businesses navigate through these challenging times.
To complement these tips and tools, Five9 recently launched the Five9 FastTrack program which offers a 48 hour turnaround time to quickly migrate contact center to the cloud and support a work from anywhere model as contact centers are rapidly looking to move to a remote workforce.
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