Doxim(R), a leader in Customer Communications Management (CCM) software and services, announced it has acquired Striata, a leading provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy.
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“The acquisition of Striata will extend the Doxim CCM Platform, providing enhanced hyper-personalized interactive digital experiences, all within a secure and compliant framework,” said Doxim President and CEO Mike Rogalski. “Requirements for communicating with customers are quickly shifting to digital channels. Especially with the impact of COVID-19, which has meant fewer face-to-face meetings, organizations need to find scalable ways to orchestrate and distribute multi-channel communications that are both personalized and legally compliant.”
Striata offers advanced technologies and industry expertise that help organizations digitally transform complex customer communication streams. With multifactor authentication and encryption key management, Striata has differentiated itself with a deep focus on security and compliance, critical for regulated industries.
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Striata’s technology will be integrated into the Doxim CCM Platform, helping customers further leverage their investment in a complete omni-channel CCM platform. Rogalski added, “The acquisition is a strategic step towards Doxim’s vision to further its integrated SaaS CCM platform, which is designed to support the entire lifecycle for personalized omni-channel customer communications. In addition, Striata’s client-centric approach, backed by over two decades of experience, innovation, and passion for digital transformation, is closely aligned to Doxim’s philosophy and promise to our clients”.
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