Digital Air Strike, the leading consumer engagement technology company, announced its new Power Text messaging technology that allows businesses to quickly and effectively deliver important, timely updates to customers via SMS messages. Power Text is paired with Response Path AI-powered messaging as part of Digital Air Strike’s new Virtual Retailing Program.
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Through Power Text, customers can reply via text 24/7 and the AI technology of Response Path immediately engages with customers who respond to the messages. Consumers can request to be connected to a team member by SMS at any time. By automating responses to consumers and giving them self-service tools like an appointment scheduler built into the AI technology, a business can then focus limited or remote staff on consumers that need additional assistance, while allowing other consumers to self-service. Staff gets alerts by text and email so they can jump into the conversation from any device, anywhere, and manage replies from an easy-to-use dashboard. An added benefit for the business is the ability to capture all communication, vs. staff texting from their own devices.
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“Let technology do the heavy lifting for you,” said Alexi Venneri, co-founder and CEO of Digital Air Strike. “There’s value in selectively leveraging SMS text messaging to broadcast key information to your customers, such as extra precautions you are taking to keep them safe and changes to business hours. Businesses are embracing this new offering as another way to reach out to customers who are sheltering at home during the pandemic.”
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