Deltek, the leading global provider of software and solutions for project-based businesses, has been awarded a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. The honor demonstrates Deltek’s outstanding commitment to Customer Support and marks the 13th year that Deltek has been recognized with outstanding customer support satisfaction with a prestigious ACE Award.
For the 15th year, Confirmit’s ACE Awards program honors their clients’ dedication and tangible business improvements. As a recipient of a Confirmit ACE Award, Deltek has proven its commitment to their customers by continually evolving its program to make smarter decisions and faster actions, leading to better business outcomes. Deltek earned the Confirmit ACE Award based on its strategic approach to listening to customers and using that voice to drive change.
“Being awarded the Confirmit ACE Award for the 13th time in Deltek’s history is an amazing accomplishment – and it’s a testament to our company’s mission of being truly customer-focused and ensuring a world-class customer experience,” said Brian Daniell, Senior VP of Customer Care at Deltek. “By continuing to work with Confirmit to build an effective Voice of Customer program, we’ve been able to improve our approach which is clearly reflected in our results – but we know that there is still more work to be done.”
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“We’re honored to present Deltek with a 2020 Confirmit ACE Award and recognize their well-deserved accomplishment,” said Kyle Ferguson, CEO of Confirmit. “We have witnessed Deltek’s persistent drive to improve experiences and create long lasting relationships. Customer and employee experience are critical components of business success and Deltek’s exemplary program demonstrates their ability to consistently move the benchmark higher.”
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