Deck Commerce to Support VOXX International Corporation’s E-Commerce Growth Initiatives
Deck Commerce Order Management System (OMS) will help VOXX scale and automate select e-commerce platforms to enhance the customer experience.
Deck Commerce – a leading provider of order management systems (OMS) for omnichannel commerce – is pleased to announce that is has been chosen by VOXX International Corporation to power its e-commerce platforms via the Deck Commerce Order Management extension for Adobe Commerce. As a leading manufacturer and distributor of automotive and consumer technologies for the global markets, VOXX was looking for a powerful OMS to provide a future-proof, multi-brand infrastructure for their commerce stack.
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With plans to grow volume across multiple sites, VOXX chose Deck Commerce based on its scalable reference architecture and ability to automatically process up to 98% of orders. Smart automation reduces human error and time spent on manual tasks, which will enable VOXX to improve the customer experience and enhance its operational efficiencies, while providing the Company with the ability to scale in the future.
To begin, Premium Audio Company (“PAC”), a wholly owned VOXX subsidiary, will deploy Deck Commerce OMS, as it has the highest volume of e-commerce transactions, with continued growth expected. Premium Audio Company is the owner of leading premium audio brands including Klipsch®, Jamo®, Energy®, Magat® and MacAudio™. The Company also distributes other leading brands including Onkyo, Integra, Pioneer, Pioneer Elite, Teac and Esoteric.
“Our current system, an ERP built for B2B operations, wasn’t going to work as we started seeing Black-Friday level volume more regularly on our direct-to-consumer sites,” said Dave Gans, Vice President Marketing and Ecommerce at Premium Audio Company. “The one-off orders we were manually managing with lower volume wasn’t sustainable.”
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Premium Audio Company will use Deck Commerce inventory management, order orchestration, and transaction processing to automate workflows for standard orders, fraud review, automated returns, preorders, and backorders. Deck Commerce will also use prebuilt integrations and APIs to connect to other technology VOXX uses to create a customer-centric experience, including Adobe Commerce, Affirm deferred payment, Zendesk customer service portal, and others.
To ensure order management best practices are implemented, Deck Commerce will provide in-house services for OMS discovery, implementation, training, testing, and go-live support.
“We’re always inspired to see retailers selecting software help them curate the best experience for their customers,” said Deck Commerce Founder & CEO, Chris Deck. “We are thrilled to work alongside the VOXX team.”
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