(v)WeCare, a customer experience company that specializes in customer engagement via phone, email, chat, and social media services to an extensive number of companies across industries has quickly adjusted its business model to continue to provide outstanding customer support to companies struggling during the COVID-19 crisis. The prevalence of downsizing, furloughs, and lay-offs means that many companies are operating with fewer customer support representatives than is expected with the current volume of business. Instead of letting their customers experience a poor quality of service, businesses are turning to (v)WeCare for a superior quality customer service support on a 24*7 basis.
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During the COVID-19 pandemic, (v)WeCare professionals have quickly onboarded several new clients. The (v)WeCare team proactively used their expertise to provide their services and offerings to the new clients in a remote environment and were able to start helping customers right away. The need for customer support has been tremendous and (v)WeCare continues to hire and train new customer support representatives to this day.
(v)WeCare has been able to successfully transition many team members to a work from home environment without sacrificing quality or security. We understand that customers expect services within SLA’s, which (v)WeCare has continued to provide. (v)WeCare representatives have been coached that during this quarantine period, interpersonal connection is more important than ever, and have therefore been trained to connect and empathize even more with every customer they interact with.
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“We understand that this is an incredibly challenging time for many industries and their customers,” said Geetika, VP-Client Services at (v)WeCare, “I am proud of our team for stepping it up during this crisis in order to provide exceptional customer support at such a high volume.”
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