Cellcom and Voipfuture Strengthen Cooperation to Expand Monitoring Capabilities and Improve Customer Service
Cellcom broadens its use of Voipfuture’s Qrystal beyond enterprise customer voice services to include voice quality assurance for private customers
Voipfuture, provider of a unique carrier-grade, dual-visibility voice service quality monitoring and analytics solution, announced that it completed deploying its Qrystal monitoring solution in Cellcom’s IMS core, in addition to the already monitored enterprise voice services.
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Cellcom is a leading Israeli communications group, providing a wide range of communications services. The company is the largest Israeli cellular provider, and uses its technologically advanced infrastructure to provide its subscribers with a broad range of services, including cellular telephony, roaming services, text and multimedia messaging, advanced cellular and data services and other value-added solutions for mobile offices, data protection and more.
Cellcom has been monitoring enterprise customer voice services with Qrystal since 2018. As of today, the company will be using Qrystal to ensure voice quality for private customers as well.
With the help of Voipfuture’s technology, Cellcom can analyze end-user connectivity and user experience, reducing time to fix issues, and ultimately enhancing user satisfaction.
Qrystal’s use cases include:
- Troubleshooting
- Network performance optimization
- Customer care applications
- Interconnection monitoring
- Customer SLA monitoring
“It was natural for us to expand the use of Qrystal to provide visibility into Cellcom’s Private IMS core. Qrystal lets us monitor user experience throughout our network, quickly detecting any issues, and allows us to deliver superior voice quality to Cellcom customers,” says Ilan Elgaly, Voice Network Engineer, Cellcom Fixed Line Communications.
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Michael Wallbaum, Director Product Marketing, says: “Voipfuture’s Qrystal technology is exceptionally scalable. It’s applicable to a wide range of network environments, from enterprise branch sites to major interconnection points and carrier networks. Qrystal has demonstrated its value to Cellcom’s Enterprise voice platform and we are happy that Cellcom has decided to expand the use of our solution to also monitor their private customer IMS. We are looking forward to continuing to support Cellcom with their current and future service offerings.”
