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CBTS Recognized as a Top Frost Radar Report Communications Leader for Second Year in a Row

CBTS earns Frost & Sullivan top quadrant provider of Hosted IP Telephony and Unified Communications as a Service (UCaaS) for North America.

The 2021 Frost Radar Report recognizes CBTS for growth and innovation in support of remote and hybrid workers two years running.

CBTS deployment of UCaaS drives transformation for distributed teams in healthcare, government, education, and retail, among others.

CBTS, a leading provider of communications, cloud, infrastructure, and consulting services for enterprise organizations worldwide, announces its selection as a Frost & Sullivan top quadrant technology company for Hosted IP Telephony and Unified Communications as a Service (UCaaS) for North America.

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“With its comprehensive technology services portfolio and significant growth in UCaaS and Hosted IP Telephony, CBTS is positioned for continued growth in government, healthcare, education, retail, and other sectors to support the rise in remote and hybrid work.”

In its 2021 Frost Radar Report, the international market researcher recognized CBTS as a growth and innovation leader for the second consecutive year. Two years of accelerated remote work—alongside the rise of customer interactions occurring over digital channels—has highlighted CBTS as a proven hybrid cloud and communications provider enhancing productivity of distributed teams and connecting people regardless of location or industry.

“CBTS is particularly effective for organizations in need of flexibility for a changing work environment where employees, partners, and customers interact both in person and in the cloud,” said Elka Popova, Vice President and Senior Fellow, Digital Transformation at Frost & Sullivan. “With its comprehensive technology services portfolio and significant growth in UCaaS and Hosted IP Telephony, CBTS is positioned for continued growth in government, healthcare, education, retail, and other sectors to support the rise in remote and hybrid work.”

CBTS differentiates itself among Hosted Telephony and UCaaS providers via its extensive cloud, infrastructure, communications, and consulting expertise. As a trusted partner to businesses at varying stages of their transformation journey, CBTS has the agility and know-how to address upcoming demographic and social trends that will shape a more diverse and multi-generational workforce. According to Frost & Sullivan, organizations will need to embrace innovative communications technologies, especially as employees adapt to hybrid work and digital-native Generation Z enters the workforce.

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“We are grateful to be acknowledged by Frost & Sullivan for our work in Hosted IP Telephony and UCaaS for our North American clients,” said Brandon Bowman, Senior Vice President of Strategic Services – Cloud, Communications, and Security Practices at CBTS. “Our team is passionate about building partnerships and guiding clients through difficult industry transitions. By continuing to develop our hybrid cloud and communications expertise, CBTS is poised for sustainable growth and to provide the leadership necessary for businesses to tackle current and future challenges.”

CBTS Hosted IP Telephony and UCaaS clients benefit from:

  • Consistency and instant access to collaboration tools for messaging, video conferencing, file sharing, and more across the enterprise.
  • Improved performance and security for all communications channels.
  • Increased agility to scale up or down communications at any location in the world at any time.
  • Better mobility across departments and locations and integrated external software for smooth and consistent performance.
  • Offloaded management of communications infrastructure so IT staffing can focus on strategic initiatives.

Contact CBTS today to learn more about how CBTS Hosted IP Telephony and UCaaS solutions can improve the performance and efficiency of your distributed workforce.

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