Caller ID Reputation will integrate with Webex Calling to provide customers increased visibility into business call scores
Called ID Reputation announced the expansion of its partner ecosystem and platform capabilities through integration with cloud-based complete phone system Webex Calling.
Through integration with Webex Calling, Caller ID Reputation users can monitor outbound phone numbers and receive a notification in real-time when a phone number is flagged. The integration will help Caller ID Reputation customers monitor, manage, and mitigate the reputation of caller IDs and access a comprehensive view of business call scores across major data aggregators and carriers.
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“The human element of the phone and voice is still at the heart of relationships”
Caller ID Reputation provides a comprehensive view of customer business calls in the last mile of the call flow by scoring data from all carriers, providers, and data aggregators. Caller ID Reputation users can directly sync and automatically scan their outbound VoIP number inventory to confirm attestation levels and reveal anomalies, such as flagging and CNAM inaccuracies. Caller ID Reputation’s comprehensive health monitoring of users’ outbound phone calls and call connections proactively protects brand integrity and improve call deliverability.
“The human element of the phone and voice is still at the heart of relationships,” said Joseph Alcaraz, Founder, and partner of Caller ID Reputation. “We’re bringing in a layer of transparency between all the datasets in this fragmented telephony channel. We’ve broadened our tech stack to allow seamless integrations and higher call connection rates for a more productive call center solution. Caller ID Reputation is helping shape the continuously evolving telephony industry and bringing back the control and trust to the phone channel.”
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“The Webex platform enables third-party developers to directly extend our calling capabilities and offer new value to our customers,” said Anurag Dhingra, CTO of Webex by Cisco. “Our Webex Calling customers can now monitor outbound phone numbers and be notified in real-time when a phone number is flagged.”
Caller ID Reputation users across various use cases have seen a significant increase in mislabeled legitimate B2B phone calls. With the enactment of STIR/SHAKEN for larger enterprises, Caller ID Reputation saw carrier flags increase from 11% to 29%. Since the FCC enforced all small business voice providers to implement STIR/SHAKEN, Caller ID Reputation saw flagged numbers increase by 31%. Caller ID Reputation monitors over 180 million phone tests so organizations can transparently evaluate their call systems and daily operations to ensure phone numbers are not spoofed, erroneously flagged, or mislabeled.
