Avtex Improves Internal and Client Experiences with Genesys Cloud
Moving internal support from on-premises to the cloud will provide a more connected customer service on any channel
To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud with Genesys, the global leader in cloud customer experience and contact center solutions.
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“As a long-time Genesys Gold Partner, we’ve helped many companies transform their contact centers with Genesys Cloud”
By deploying Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, Avtex now has a unified technology solution across its support teams, resulting in improved visibility and cost controls.
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Previously, Avtex used an on-premises version of Genesys PureConnect™, but wanted to take advantage of the flexibility, scalability and rapid innovation the cloud provides. Genesys Cloud now enables Avtex to use a unified technology solution across its support teams, resulting in improved visibility and cost controls. Today, more than 100 Avtex specialists, internal IT and operations personnel are using the platform to provide consulting, support and managed services to its entire client base.
“As a long-time Genesys Gold Partner, we’ve helped many companies transform their contact centers with Genesys Cloud,” said Bryce Gibson, Chief Business Officer at Avtex. “In working through our own cloud migration, we’ve gained a first-hand perspective about how to best utilize the robust capabilities of Genesys Cloud. Regardless of where our customers are on their journeys to the cloud, we’re in an even better position to help them to determine the right timing and best approach for their own migration or help them leverage cloud innovations from their on-premises system if that’s a better fit.”
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