Astute, a leader in customer engagement technology, announced that it has been selected as the winner of the “Best Transactional Bot Solution” award in the 2020 AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market today.
“AI correctly deployed in the customer experience has the ability to serve as an information powerhouse”
Astute’s AI-driven software allows companies to address the unique challenges of customer engagement while providing effortless customer experiences across channels and devices. Built on Astute’s customer experience chatbot platform, the company’s recently introduced Crisis Management AI solution was specially designed for companies to provide automated, personalized answers in the COVID-19 pandemic environment.
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The AI-powered chatbot emerged as fast, responsive, and adaptable, taking an average of only two days to deploy on customers’ websites, apps, SMS, or social channels. The solution is pre-configured to pull data from reliable news sources about COVID-19 and customized by each company with answers to their most common questions. In addition to being used as a crisis communication tool, the same chatbot platform serves as the foundation for Astute’s Employee Health Screening Chatbot, which provides a self-check-in process for employees prior to coming to work. With a few quick questions, developed according to CDC guidelines, the bot evaluates whether employees should stay home due to symptoms or contact with someone who has COVID-19.
“In times of crisis, companies are typically left scrambling to respond to changing directives and shifting consumer demand, making streamlined and clear communication critical,” said Alex George, President and CTO of Astute. “Instead of customer service teams becoming overwhelmed with consumer inquiries about everything from company policies, hours and product availability, refunds and more, our AI-powered platform steps in to communicate quickly and consistently with customers and employees on all channels during these times of constant change.”
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