Seattle companies continue to invest heavily in technologies such as automation, robotics and artificial intelligence (AI) to reinvent how work is done. But as companies in the Seattle area increasingly deploy new technologies, they may miss major opportunities to get the most out of their investments because of a missing critical factor – employee engagement.
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According to a new survey of Seattle workers by Eagle Hill Consulting, only 29 percent say that their company invests in the right technologies to support them. And just 38 percent agree that technology change has had a positive impact on the organization.
Also, about three-fourths of Seattle workers say they need more skills to adapt to advancing technology. Yet only 37 percent report that their company gives them the right level of support to understand and benefit from new technology solutions.
Download the research here.
“Seattle is a global hub and leader on technology and innovation . But, to sustain its leadership position, employers have to do a better job at employee engagement. That means ensuring employees are involved at all stages – from selection to deployment of new technologies,” says Jordan Henry who leads Eagle Hill Consulting’s Seattle office.
“Our research finds that one significant problem area is training. Technology cannot realize its full potential if employees don’t fully understand how to use the tools. Investing in employee training will help companies reap the benefits of its technology investments and substantially improve customer outcomes,” Henry explained.
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