Acorio, the largest pure-play ServiceNow consultancy, released a COVID-19 edition of its Annual Insight and Vision research, with data from over 200 business leaders in industries including Healthcare and Pharmaceuticals, Financial Services, and Retail. This marks the third Insight and Vision report the ServiceNow Elite Partner has released, including its recent 2020 Insight and Vision Report, published in January.
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The new research is aimed at providing much-needed COVID-19 data to digital leaders – particularly as it pertains to Digital Transformation and ServiceNow.
The new research by the ServiceNow Elite partner includes budget and headcount, as well as new priority and strategy impacts from the past six months, aimed at providing much-needed primary research to digital leaders in the technology ecosystem – particularly as it pertains to Digital Transformation and ServiceNow.
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Dividing the data analysis into three sections, detailing the future of business, employees, and customers, the survey data shows that organizations are anticipating both an immediate and long-term business impact from the pandemic and long-term response. Responding enterprises indicated they are seeing a 74% impact on businesses over the past six months and expecting lingering impacts on roughly 60% of respondent’s core businesses over the next one to two years.
Acorio’s new data reveals the COVID-19 pandemic has caused significant disruption to the digital transformation strategies and ServiceNow platform roadmaps businesses had plotted at the beginning of the year, especially to support a newly-remote workforce and shifts in customer demand and interactions. Despite some slowdowns in Q2 and Q3, it seems not all organizations approached the pandemic with cost-cutting as their top priority. For some, digital priorities accelerated budgets and hiring to meet increasing demands for new, once-in-a-generation digitization challenges.
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