Medius, a leading global provider of AP automation and wider Spend Management solutions, announces the promotion of Dan Andersson from Chief Delivery Officer to Chief Services Officer.
Upon joining Medius in 2019, Andersson served as the VP of Professional Services for North America, later being promoted to Chief Delivery Officer in 2020 where he has overseen professional services including the global resources responsible for implementing Medius solutions to customers. As CDO, Andersson also oversaw the Elevate Advisory services, providing adoption and optimization services to existing customers.
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In Andersson’s expanded role as Chief Services Officer, he adds the global customer support team to his areas of responsibility, ensuring a seamless onboarding, optimization, and on-going support experience for customers. Under Andersson’s leadership, the Medius Elevate Advisory services have grown by more than 80% and the global delivery team has a CSAT (customer satisfaction) score of more than 90% – illustrating Medius’s commitment to customer success.
Andersson brings more than thirty years of experience in the software and spend management industries across Europe and the Americas. Before joining Medius, he led professional services and customer support departments at companies including ReadSoft, Lexmark and Kofax.
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